Posts Tagged ‘observations’
Is it possible to stay peaceful in the face of persistently poor customer service?
Posted by: leona on: October 30, 2008
- In: Uncategorized
- 3 Comments
Well…I am experiencing a real challenge to my practice right now. Between my husband and I, we have, in the past week, spent a total of 3 hours trying to sort out our internet account with one of the largest telecommunications companies in Australia.
My last effort took 45 minutes only to be cut [...]
Overcoming collective chaos in "chaotic times"
Posted by: leona on: October 19, 2008
- In: Uncategorized
- Leave a Comment
In my last post I recommended that we pay attention to making consistently clear observations in order to cross-check our thinking and perceptions.
challenge stereotypes & negativity – beat bias
notice any real changes – reality check your thinking
check your facts – take up myth-busting & broaden your input
Beat Bias
The first step is simply to be [...]
